Customer Issue: Broken spring.
Our Solution: This customer's torsion spring broke and he could not open his door and get his car out of his garage. We quickly replaced the damaged spring and made sure the new one was perfectly adjusted and that the door was able to work again.
Customer Issue: Looking for a new opener.
Our Solution: After asking this customer a few questions and understanding what he was looking to get out of his garage door opener, we recommended Marantec's Synergy 380 mode, which was powerful enough to manage his wind-loaded doors. Since he'd told us there'd been an increase in power outages in his area, we also recommended he get the optional back battery system, which he gladly agreed to.
Customer Issue: Damaged rollers.
Our Solution: We arrived at this customer's home and performed a thorough examination of her entire system. We quickly discovered that the issue lied with a couple of broken rollers, which we then quickly replaced with more durable ones and made sure that the door was fully operational again.