Garage Door Off Track
Customer Issue: A minor car accident pushed the customer’s lower garage door rollers out of their tracks.
Our Solution: The garage tracks themselves received minor repairs, and our team recommended that the customer replace them if they start having friction issues. Then, after tightening two of the rollers back into place, they manually raised the door off track and reinstalled it for testing.
Customer Issue: The customer knew his garage door springs were past their recommended service life, and heard them complain more and more often during use.
Our Solution: With the door locked carefully in place, our technicians slowly loosened the torsion caps and gradually teased the torque out of each spring, removing the caps when both were fully relaxed. They then oiled the spindles, put in the new springs, and reconnected everything for testing.
Customer Issue: The customer’s garage door cable had broken.
Our Solution: We disconnected the opener and then opened the door before fitting a metal door clamp. We then removed the old, broken cable and replaced it with a new one. We removed the clamp, closed the door, and reconnected the opener.
Customer Issue: The customer had a broken panel on their door and needed us to replace it.
Our Solution: After disconnecting the opener, we removed the broken panel and replaced it with a new Clopay door panel that matched the rest of the door. We made sure it was fitted properly before reconnecting the opener and testing the door.
Customer Issue: The gears inside this customer’s opener had broken.
Our Solution: We arrived and disconnected the opener from the power. We then took it down and opened it up. We replaced the broken gears with new ones, and then refitted the opener before reconnecting it to the power and performing a test.