Opener Remote Control Failed
Customer Issue: The customer’s automatic overhead door kept closing on its own, and he realized it was stopping when the remote was out of range.
Our Solution: The team took Mr. Futierre’s handset apart, dusted everything down to get rid of debris and small particles, and checked the wiring before putting it back together. The remote no longer sent closing commands on its own, so they must have gotten it unjammed.
Customer Issue: One of the lower door panels broke from an accidental car collision and required replacement.
Our Solution: Luckily, Mr. Torsky’s garage door was made of Sears beige vinyl panels, which our company already had in stock. After disconnecting the opener, we replaced the damaged panel and ran a few test openings and closing the door to make sure there were no other issues.
Customer Issue: Misaligned safety sensors.
Our Solution: The role of the photo eye sensors is to alert the opener when an obstacle is blocking the door's path, so that it wouldn't close the door. Tempering with these components requires skill, as they can be quite fragile. We carefully repositioned this customer's safety sensors (he discovered they were misaligned during a routine maintenance check), and we tested the reverse mechanism to ensure it was fully functional.
Customer Issue: Opener can't move the door.
Our Solution: The motor gear seemed to be working fine, but the door wouldn't move. A quick inspection led us to discover that a part of the trolley broke, which meant that the opener and the door had been disconnected. We replaced the trolley with a new one and the problem was solved.
Customer Issue: Broken garage door spring.
Our Solution: We began by securing the door in place. Then, we then carefully detached and removed the spring that broke. We then placed a new one onto the shaft (it was a torsion spring) and adjusted its tension until it was optimal. The door was once again able to move safely.